Both Rich Nguyen and Kai Luu are very down-to-earth people. We felt respected and valued in the whole process of the transaction. There was no mind games in price negotiation. It was a clean and swift process with a bit of personal touch of warmth and professionalism. We would recommend Rich and Kai to anybody who wants to have a pleasant car buying experience.
Yeah, you don't see this level of amazing customer service ANYWHERE. John from the shop and Paul from sales go beyond the extra mile for customers. Even if you are not from brampton, I HIGHLY recommend this place.
There is a reason why this dealership has the highest rating out of all the Subaru dealerships in the GTA. From the moment I stepped into the dealership to the moment I drove my 2017 STi off the lot, all the staff was professional, courteous, helpful and very friendly. I was dealing with Rich Nguyen, who was tremendous to work with. He provided countless updates on the status of my order and was always on the ball in terms of responding to my every request, email, call etc. Rich and his manager Kai who is also very helpful and friendly got me into the 2017 STi with a smile on my face because they were able to provide me with the deal I wanted. If anyone has any doubts on which Subaru dealership to purchase/obtain service from, it should be this one! I guarantee you will receive a good deal with the discount you want, and by the way, this was the only dealership I could find around the GTA that had a new Subaru WRX STi available for test drive around the time that I was looking to purchase one!